Effective date: April 2, 2026

These Terms of Service (“Terms”) govern your access to and use of the website operated by Arkadia Luxe and any purchases made from us. By using our website or placing an order, you agree to these Terms.

1. Store information

Store name: Arkadia Luxe
Business address: FLAT/RM 2304, 23/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, KL
Contact email: info.arkadialuxe@gmail.com

2. Eligibility

You must be of legal age in your place of residence, or have the consent of a parent or legal guardian, to use this website and place an order.

3. Product information

We make reasonable efforts to ensure that product descriptions, images, dimensions, finishes, and specifications are accurate. However, slight variations may occur due to handcrafted production, material characteristics, screen display differences, production tolerances, or continuous refinement.

4. Made-to-order products

Certain products, including Arkadia GT Sofa, are made to order and may include customer-selected finishes, configurations, or specifications.

By placing an order for a made-to-order product, you acknowledge that:

- production may begin after order confirmation
- final lead time may vary
- custom-made and made-to-order products are final sale once production begins, except where mandatory law provides otherwise

5. Pricing and quotations

All prices are listed in the stated currency unless otherwise specified. Prices, specifications, availability, and lead times may change without notice.

Shipping, freight, duties, taxes, and destination-related fees may be quoted separately unless expressly included.

We reserve the right to correct pricing, specification, or availability errors and to cancel orders affected by such errors, subject to applicable law.

6. Orders

Your order is an offer to purchase. We may accept, refuse, limit, or cancel any order at our discretion for reasons including stock availability, production limits, payment issues, suspected fraud, shipping restrictions, or legal compliance.

If we cancel an order after payment has been taken, we will issue a refund of the amount paid.

7. Payment

You authorize us and our payment providers to charge the full amount due for your order, including any separately agreed shipping or handling charges.

You represent that the payment method used is valid and that you are authorized to use it.

8. Shipping and delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

9. Returns, cancellations, and refunds

Returns, cancellations, and refunds are governed by our Refund Policy, which forms part of these Terms.

For made-to-order products, cancellation, return, or refund for change of mind is not available once production begins, except where mandatory law provides otherwise.

10. Intellectual property

All content on this website, including text, graphics, product names, images, designs, logos, videos, layouts, and branding, is owned by us or our licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit any content without our prior written consent.

11. Acceptable use

You agree not to:

- use the website for unlawful or fraudulent purposes
- interfere with website functionality or security
- attempt unauthorized access to systems or accounts
- submit false or misleading information
- upload malicious code
- use automated scraping or bots without our written permission

12. Third-party services

Our website may link to third-party services, websites, or platforms. We are not responsible for their content, terms, or privacy practices.

13. Disclaimer

To the maximum extent permitted by law, our website and services are provided on an “as is” and “as available” basis, except as expressly stated otherwise in writing.

Nothing in these Terms excludes or limits rights that cannot be excluded under applicable consumer protection law.

14. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, goodwill, or opportunity arising from the use of our website or products.

Where liability cannot be excluded, it will be limited to the maximum extent permitted by law.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud, willful misconduct, or death or personal injury caused by negligence where applicable law so provides.

15. Force majeure

We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, war, strikes, epidemics, governmental actions, supply shortages, cyber incidents, carrier failures, or severe weather.

16. Consumer rights

If you are a consumer, any mandatory consumer rights under the laws of your country of residence remain unaffected.

17. Dispute resolution

Before bringing any formal claim, please contact us first at:

info.arkadialuxe@gmail.com

We will try to resolve the issue in good faith.

18. Changes to these Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated effective date.

19. Contact

If you have questions about these Terms, contact:

Arkadia Luxe
FLAT/RM 2304, 23/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, KL
info.arkadialuxe@gmail.com