Effective date: April 2, 2026

This Shipping Policy explains how Arkadia Luxe processes, dispatches, and delivers orders placed through our website.

1. Made-to-order delivery

Arkadia GT Sofa is a made-to-order product. Production, dispatch timing, and delivery arrangements may vary depending on configuration, finish, destination, and service requirements.

2. Shipping quotation

Shipping is not included in the listed product price unless expressly stated.

Because each order is handled individually, shipping charges are quoted separately based on:

- destination
- access conditions
- delivery service level
- freight requirements
- local import procedures, where applicable

To receive a shipping quotation, please contact us before purchase at:
info.arkadialuxe@gmail.com

3. Processing and lead times

Production begins only after order confirmation and payment acceptance, unless otherwise agreed in writing.

Lead times may vary depending on customization, sourcing, production scheduling, destination, and logistics conditions. Estimated timing, if provided, is for guidance only and is not guaranteed unless stated otherwise.

4. Delivery methods

Depending on destination and order requirements, delivery may be arranged through:

- freight shipping
- scheduled delivery
- white-glove or special handling services
- region-specific logistics arrangements

5. Shipping destinations

We ship to selected destinations only. Availability of shipping services may vary by country or region.

If your location is not listed or requires special delivery conditions, please contact us before placing your order.

6. Taxes, duties, and import fees

Unless expressly stated otherwise, shipping charges do not include import duties, customs fees, taxes, brokerage charges, or destination-country handling fees. These are the customer’s responsibility where applicable.

7. Delivery estimates

Delivery estimates are provided in good faith but may be affected by production lead time, freight scheduling, customs clearance, weather, public holidays, and events beyond our reasonable control.

8. Address accuracy

Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays, losses, or additional charges caused by incomplete or incorrect delivery details.

9. Inspection upon delivery

Please inspect your order promptly upon delivery.

If your item arrives damaged, defective, or materially different from what you ordered, contact us within 48 hours of delivery at:

info.arkadialuxe@gmail.com

Please include:

- your order number
- a description of the issue
- clear photos of the item
- photos of the packaging and shipping label

10. Failed delivery or refusal

If delivery cannot be completed because of refusal, failed access, incorrect address, non-collection, or customer-caused delay, additional storage, redelivery, freight, or handling fees may apply where permitted by law.

11. Delays outside our control

We are not liable for delays caused by events outside our reasonable control, including customs delays, supply chain disruption, carrier issues, weather, labor actions, force majeure events, or government restrictions.

12. Contact

For all shipping questions and quotation requests, contact:

Arkadia Luxe
FLAT/RM 2304, 23/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, KL
info.arkadialuxe@gmail.com