Last updated: February 24, 2026

This Privacy Policy describes how Arkadia Luxe (“we”, “us”, or “our”) collects, uses, stores, and shares your personal information when you visit our website, place an order, contact us, or otherwise interact with our products and services.

1. Who we are

Store name: Arkadia Luxe
Business address: FLAT/RM 2304, 23/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, KL
Contact email: info.arkadialuxe@gmail.com

2. Personal information we collect

We may collect the following information:

- your name
- billing and shipping address
- email address
- phone number
- order details and purchase history
- payment-related information processed through our payment providers
- communications you send to us
- device, browser, IP address, and website usage data
- marketing preferences and subscription choices

3. How we collect your information

We collect personal information:

- directly from you when you place an order, submit a form, or contact us
- automatically through cookies and similar technologies when you browse our website
- from Shopify and service providers that help operate our store
- from payment, shipping, analytics, and fraud-prevention partners

4. How we use your information

We use your information to:

- process and fulfill orders
- arrange shipping and delivery
- provide customer support
- communicate with you about your order or inquiry
- prevent fraud and protect our business
- improve our website, products, and services
- send marketing communications where permitted by law or where you have consented
- comply with legal, tax, and regulatory obligations

5. Legal bases for processing

Where applicable law requires a legal basis, we process personal information on one or more of the following grounds:

- to perform a contract with you
- to comply with legal obligations
- for our legitimate business interests
- based on your consent, where required

6. Cookies and similar technologies

We use cookies and similar technologies to operate our website, remember preferences, analyze traffic, improve performance, and support marketing activities where permitted.

You can manage cookie preferences through your browser settings or any cookie tools made available on our website.

7. Sharing your information

We may share your personal information with:

- Shopify and related store infrastructure providers
- payment processors
- shipping, freight, and logistics providers
- IT, hosting, analytics, and communications providers
- legal, accounting, or professional advisers
- government authorities or regulators where required by law
- business counterparties in connection with a business transfer or restructuring

We do not sell your personal information for money.

8. International transfers

Because we operate internationally and may use service providers in different countries, your information may be transferred to and processed outside your country of residence. Where required, we use appropriate safeguards for such transfers.

9. Data retention

We keep your information only for as long as reasonably necessary for the purposes set out in this Policy, including fulfilling orders, maintaining records, resolving disputes, and complying with legal obligations.

10. Your rights

Depending on where you live, you may have rights to:

- access the personal information we hold about you
- request correction of inaccurate information
- request deletion of your information
- object to or restrict certain processing
- withdraw consent where processing is based on consent
- request portability of your information
- opt out of certain marketing communications

To exercise any of these rights, contact us at:
info.arkadialuxe@gmail.com

We may need to verify your identity before processing your request.

11. Marketing

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.

12. Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information. However, no method of transmission or storage is completely secure.

13. Children

Our website and products are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

14. Third-party links

Our website may include links to third-party websites or services. We are not responsible for their privacy practices.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

16. Contact

If you have questions about this Privacy Policy or our data practices, contact:

Arkadia Luxe
FLAT/RM 2304, 23/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, KL
info.arkadialuxe@gmail.com