Last updated: February 24, 2026

This Privacy Policy describes how Arkadia (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”).

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

Information you provide directly

Name
Email address
Phone number
Billing and shipping address
Order details
Payment confirmation details
Account information
Customer support messages
Reviews, referrals, gift cards, or other submitted content

Information collected automatically

When you use our website, we may automatically collect certain information, including:

IP address
Browser type
Device information
Network connection data
Site usage and browsing behavior
Interactions with our pages, emails, and advertisements

We may collect this information using cookies, pixels, and similar technologies.

Information from third parties

We may receive information from service providers and partners, including:
Shopify
Payment processors
Shipping and fulfillment providers
Analytics providers
Marketing and advertising partners

2. How We Use Your Personal Information

We may use your personal information to:
Process and fulfill orders
Manage payments, shipping, returns, and exchanges
Provide customer service
Communicate with you about your orders or account
Improve our website, products, and services
Personalize your shopping experience
Send marketing communications, where permitted
Detect and prevent fraud, abuse, or other harmful activity
Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate, improve, and analyze our website and services. These technologies may also be used by third-party partners for analytics and advertising purposes.

You can usually manage cookie settings through your browser. Please note that disabling cookies may affect the functionality of certain parts of the website.

4. How We Share Personal Information

We may share your personal information with:
Service providers who support our business, such as payment processors, shipping partners, analytics providers, and IT providers
Shopify and related commerce services
Marketing and advertising partners
Professional advisors, affiliates, or corporate entities where necessary
Authorities or other parties where required by law or to protect our rights

We do not sell personal information in the ordinary meaning of the word, but we may share information as part of advertising, analytics, and operational services.

5. User-Generated Content

If you choose to post reviews or other public content on our website, that information may be visible to others. We are not responsible for how third parties may use or access information you choose to make public.

6. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy or security practices of those third parties. We encourage you to review their policies before providing personal information.

7. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children.

8. Data Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary for business, legal, and operational purposes, including fulfilling orders, maintaining accounts, resolving disputes, and complying with applicable law.

9. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:
Access the information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your information
Withdraw consent where processing is based on consent
Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

10. International Transfers

Your personal information may be processed or stored outside your country of residence. Where required, we take appropriate measures to protect personal information transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us at:

Email: info.arkadialuxe@gmail.com